How does 50% off work?
New clients only: your first cleaning of any type (standard, deep, move, office, post-construction) is half the regular price. It shows on the quote form and on your invoice; no code. Add-ons and travel fees are charged at the regular rate. One per household or business address.
Do I need to be home?
No. Most clients leave a key, a lockbox code or a garage code. We text when we arrive and when we leave.
Do you bring supplies?
Yes: vacuum, mop, microfiber, and the products for each surface. Fragrance-free or vinegar-based on request at no charge. Prefer your own products? Leave them out and tell us.
Who comes to my house?
Rita or one of four cleaners who have been with her at least two years. Background-checked, insured and bonded. On recurring plans you get the same person each time.
What if something is missed?
Tell us within 24 hours and we come back and fix it free. Still not right? We refund the visit. That is the whole policy.
How do you price?
By bedrooms and bathrooms, not by the hour, so the price is fixed before we start. The grid on the Prices page is the price; we only adjust for very large homes or unusual conditions, and we tell you before the visit.
Can I cancel or move a visit?
Free with 24 hours’ notice. Inside 24 hours we charge 50% of the visit; if we cannot get in when we arrive, the full visit.
Do you do the outside of windows, carpets, or hoarding cleanups?
Not outside windows or carpet shampooing. We can recommend people who do. Heavy-duty cleanouts are quoted after a look, by phone or a couple of photos.
Pets?
Yes. Tell us their names and whether they should stay in a room. We close doors behind us.
Do you clean apartments and Airbnbs?
Yes. Turnover cleans for short-term rentals are a Standard clean with linen change and restock; ask for the turnover rate.